Quality Warranty

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Elstar provides a warranty for its products in case of defects concerning material used or workmanship of the product. The warranty is valid for a specific period specified under the enclosed Product Warranty Matrix.

 

"Warranty Period" begins at the original date of product purchase from Elstar or an authorized Elstar dealer/distributor. Elstar will repair or replace defective products covered under this warranty with components of Elstar's choice at tis own discretion. The warranty is valid on condition that the customer contacts Elstar during the warranty period between normal business hours. The complaint will then undergo a reviewing process. Once the complaint is found to be legitimate, the Return Material Authorization (RMA) process is initiated. The RMA form must be filled clearly and legibly prior to approval of return. Only when this process is complete can thee product be returned to the seller.

 

All products should be installed and used accordance to all necessary and related codes, standards and instructions. The Elstar warranty is only valid for Elstar manufactured products on condition that the products are properly installed. This includes correct wiring, proper connection to approved components and suitable product working environments. This warranty becomes void and non applicable to products that become defective as a result of neglect, misuse, alteration, or improper installation, humidity or voltage and improper installation of the product using components that are not approved or are not approved or are not Elstar manufactured products. It is the responsibility of the buyer to read and understand the instructions provided, recommendations, and follow the guidelines for the proper use and installation of any product manufactured by Elstar. All related codes and standards provided should be known and observed. The accuracy and completeness of any statements, technical information and recommendations in any form of product literature is not guaranteed and does not form a part of this Warranty and does not in any way constitute a Warranty. The purchaser should therefore determine suitability of the installation process and potential applications independently.

 

Warranty compensation will be based on "usage factor and time in use", "technology value" and will be pro-rated on this and the information collected via the RMA process.

 

Product Warranty Matrix

 

 Product 2 years 3 years
 LED flexible strip  
 LED rigid strip  
 LED module   
 LED fluorescent  
 LED downlight   
 LED wall washer    √ 
 LED bulb  
 LED flood light   √ 
 LED high bay light  
 Pool light   
 LED spotlight  
 LED cabinet light   √ 
 LED controller  

 

This Limited Warranty does not cover any detects that occur because of improper installation of any kind; damage caused during shipping to purchaser or beyond; or acts of nature (acts of God). Elstar will not cover additional labor costs or Warranty such labor associated with replacement of the product. This Warranty document represents the only express or implied Warranty and no other Warranties exist.

 

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